People also rely on Whatsapp as their primary source of news and even for public services. South Africans can renew their car licenses through the app. Angolan Pascoal Beleblanck complained: "It was not a good feeling, I lost business." In the private sector, companies use Whatsapp to operate marketing and customer service. Ayoba has 5.5 million monthly users.įor many Africans, it is about much more than communication. The messaging app from African telecom giant MTN allows users to chat, subscribe to news channels and play games. Losing businessįacebook's near-total dominance of social media became even more visible on Monday. Website monitoring group Downdetector said it was the largest such failure ever recorded, with 10.6 million problem reports globally.Īfricans used the alternative platform Ayoba to chat with friends and family. Bernardo Xidakwa Nhamirre of Mozambique felt compelled to apologize: "Please excuse me Movitel agents for having insulted you," he wrote on DW's Portuguese Facebook account. "I was blaming Airtel in Congo Kinshasa for their poor performance not knowing that it was a global issue", said Ifeanyi Agbodike. Many thought that their providers were at fault. Collins Noel Ochieng had no doubt: "I highly suspect that the African billionaires in the Pandora leaks were behind this social media censorship disguised as a network glitch," he posted on DW's Facebook page. These ranged from conspiracy theories to governments' forcing the people into silence. "I know how much you rely on our services to stay connected with the people you care about." Facebook CEO Mark Zuckerberg apologized for the outage that affected millions of users Image: Jim Watson/AFP/Getty Imagesīy that time, users had come up with their own explanations for the unexpected hours in the social platform dark. Conspiracy theoriesįacebook announced late on Monday that "the root cause of this outage was a faulty configuration change" and that there is "no evidence that user data was compromised as a result." Facebook founder Mark Zuckerberg used his account to apologize. It also fueled lively debates on the reasons behind the company's disastrous performance. A massive global outage plunged many services, businesses and the people who rely on them into chaos. What would our life be without social media? Many users worldwide got a glimpse of how that would play out when Facebook and its Instagram and WhatsApp platforms crashed on Monday for about six hours.
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